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Our commitment

The Pathway through Arthritis program is run by Wellmind Health who are committed to ensuring that this web-based program is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of the program; and in doing so, adhere where appropriate to many of the available standards and guidelines. We want everyone who participates in the program, to feel welcome and find the experience rewarding.

Standards compliance

The program has been built using the fifth revision of the HTML markup language (HTML5) and Cascading Style Sheets (CSS), compliant with the World Wide Web Consortium (W3C) standards. The program displays correctly in current browsers, using standards compliant HTML/CSS code, which means any future browsers will also display correctly.

The program follows the W3C Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA and implement many Level AAA success criteria. We continue to work towards full AAA where practicable.

Web Content Accessibility Guidelines (WCAG) Overview
Web Content Accessibility Guidelines (WCAG) 2.2 (W3C standard from October 2023)

How we meet accessibility

  • Keyboard and screen readers: Full keyboard access to all functionality; logical tab order, skip links, and clear focus indicators. Forms, navigation, and interactive content are labelled and announced for screen readers (e.g. NVDA, JAWS, VoiceOver).
  • Structure and landmarks: ARIA landmarks and regions so that sections and navigation are clearly identified. In a few places the heading order may skip a level (e.g. from H1 to H3); we are improving this.
  • Forms: Form fields are properly labelled and associated, with validation and error messages available to assistive technology
  • Media: Video and audio include captions, transcripts (including downloadable transcripts), and British Sign Language (BSL) video tracks where available. Player controls are keyboard-accessible and announced to screen readers.
  • Modals and layered content: Dialogs, modals and other layered content manage focus, support keyboard operation (including escape to close), and announce state changes to assistive technology.
  • Charts and dynamic content: Data visualisations and status updates (e.g. progress) are described or announced so they are accessible.

Current status

Following our platform accessibility work (SBRI-2025), we have addressed the majority of previous gaps: form labelling and structure, ARIA landmarks, responsive behaviour, and form element handling. The program is fully compliant with WCAG 2.2 Level AA and meets many Level AAA success criteria.

Known limitations (minor)

We are aware of a small number of remaining items and are addressing them where practicable:

  • Heading order: In some areas the heading structure skips levels (e.g. from H1 to H3 without an H2). This does not affect AA compliance but we are improving it for consistency and AAA alignment.
  • Link colour contrast: Most links meet AAA contrast requirements; a few do not yet. We meet AA requirements across the site.
  • Text and target size: In a few contexts, font size or touch/click target size may not meet the strictest AAA criteria. We meet AA and are refining these where possible.

We continue to monitor and improve accessibility and will update this statement as we do.

How to report an accessibility problem

We're always looking to improve the accessibility of the program. If you find any issues not listed on this page or think we're not meeting the accessibility standards we describe, we'd like to hear from you in any of the following ways:

We respond within 2 working days to help overcome reported accessibility problems.

Compliance status

The Pathway through Arthritis program is fully compliant with the Web Content Accessibility Guidelines version 2.2 at Level AA and implements many Level AAA success criteria.

This accessibility statement was prepared and reviewed on 9th March 2026, reflecting the accessibility improvements delivered through the SBRI-platform work (2025).